QUESTION: Have you ever called someone you've been referred to, only to be met with confusion and suspicion on the other end of the phone?
They had no idea who you were or how you got their number, and no matter how much you tried to "name-drop" the person who referred you it still felt uphill all the way...
The reason this is so damaging is because it substantially reduces your chances of getting an appointment.
THIS is why we MUST teach our Advocates HOW to refer us.That's what we talk about in today's video...
RESPONDING TO REFERRALS
4 simple techniques that maximize that moment you're referred
Technique #1 of 4
Teaching People HOW To Refer
We'll continue the series in a few days with Technique #2.