Wildfire Service Excellence (e-book)
6 Techniques To Radically Increase Your Word-of-Mouth
There is a huge difference between making a sale and creating an Advocate.
If you want to work exclusively by referral you have to do more than successfully help someone buy or sell their home. You have to transition them at the same time from knowing you, to liking you, to trusting you.
There is a relational job to do. If you do this relational job right, you will not only make a sale but you will also create an Advocate who potentially refers you to many more new clients. This is just one more good reason to offer exceptional customer service.
In this e-book I will teach you the 6 proven service techniques that you can build into your customer experience that will turn your clients into raving fans!
Steven is recognised as one of the top real estate trainers in the world today.
After building South Africa's largest real estate training & one-on-one coaching company, he spent 8 years in the non-profit and ministry worlds. He now brings his legendary referral system to a new era of real estate agents open to the world of online learning!
See www.stevenjohnstone.com for more.